Tracy Apps is a web designer from Milwaukee, Wisconsin in the United States. Tracy has been designing websites since 1996 and professionally started designing websites around 2001. She continues to learn to design websites and remains passionate about it even taking the time to network to stay on top of the latest technologies. She formed Tracy Apps Design LLC 12 years ago and is the owner and principal designer for her company.
1. Tracy, when I first saw your site I actually thought it was a site for “Apps” as in “Applications” but you’ve got some great design work and I was very surprised. Do you get a lot of people who actually find your site looking for application design?
I get that a lot. I’ve even gotten email responses with “please use your real name/full name when signing up”… it’s funny. I sometimes wonder how many people find me looking for “apps” as in applications, but it’s not far from what I do. I have done a lot of consulting when it comes to user interface on websites as well as web applications. I may even be collaborating with some other creatives and programmers here in Milwaukee to put together some iPhone apps in the near future. It’s exciting to have such a talented network of friends in my hometown.
2. When did you originally start designing websites and when do you consider that you turned “professional”?
Oh, I’ve been “designing” websites since 1996. (And I use “design” in quotations on purpose. I think of the sites I put together back then and… Well let’s just say I learned good design by breaking every rule in the book when I first started!
) I started designing and developing websites for small clients starting around 2001. I feel that my sites didn’t really hit that “professional” level until a year or so after that.
3. Do you feel you still have a lot to learn about web design and if so then how do you currently stimulate this need to continue learning?
There is *always* more to learn about web design. Web technology, trends and concepts keep changing at an alarming rate, so it truly is a full time job to keep up with everything. Some find that scary. I find that exhilarating! It definitely takes an undying passion in web, technology and communication to not get burned out by the constant learning and growing in this field. One of my favorite ways of keeping on top of technology is networking. Talking with people. Connecting with people at conferences, unconferences, meet ups and online. Social media has made this networking even more accessible and meaningful. I remember spending hours, if not days, working on solving a coding problem… now with social media, I can ask my network and have an answer in minutes.
4. On the main page of your portfolio I see a link for a “Free Consultation” and I am curious if people actually take advantage of this and also what does the free consultation cover?
Actually yes. I enjoy doing this, not only to get to know the client and make them feel at ease with me. But also it helps me a lot in determining the scope of the project, what is needed (and sometimes what they really don’t *need*) and allowing me to give a more accurate quote of a project. these free consultations usually end up being an hour long meeting or phone conversation where I ask lots of clarifying questions and make the client think more about what they *really* want to solve with their design needs. (Instead of just “I want a website” we dig much deeper into what do we want to be saying, who are we trying to reach, etc.) I also enjoy the time to see what the client is doing, what their passions are and a bit of their personality (or the personality of the company). These characteristics end up being key to how I design for that particular client.
5. How do you usually calculate an estimate when building a quote for your web design services?
This always ends up being the hardest part of design for me. luckily I have years of examples under my belt, so I have a basic understanding of how long it takes me to design a homepage comp, or how long it takes to write the CSS for a layout. Yes, sometimes the unexpected happens in the design process (or client revisions, or programming, or all of the above!
) so it’s best to be very clear in the quote. I lay out specifics within my quotes, including how many revisions are allowed, how many layouts, etc. it’s also crucial to keep an ongoing, open communication with the client with the progress, any roadblocks and being upfront about anything that will jeopardize the original quote.
Also, as the designer, it’s always best to over deliver. Yes, sometimes that means doing a little extra work “for free”, but it keeps a happy client, and most likely, a return client. So in the end it pays off to go above and beyond the quote.











